Terms & Conditions
Bookings
Once a booking has been made and your deposit or payment has been processed we will send you an e-mail or letter to confirm your reservation. If you do not receive the confirmation within 5 days, please inform us, we cannot be held responsible for your confirmation not being delivered.
Cancellation Fees
If you do wish to cancel your holiday for whatever reason, we ask for this to be done in writing by letter or e-mail and it will take effect from the date we receive the notification. We will then contact you to confirm your booking has been cancelled, If you do not receive confirmation of your cancellation within 5 working days it is your responsibility to contact us or you will be liable for the charges that apply.
The following charges apply:
More than 28 days – Loss of Deposit
50% - 14 to 27 days
75% - 8 to 13 days
100% - 7 days or less and in the case of no show
Days are counted from the commencement day of your holiday.
In the best interest of our guests therefore we strongly urge you to protect yourself against these charges by taking out adequate Holiday Cancellation Insurance.
When making a booking you are entering into a legally binding contract between you and the guest house. We reserve the right to charge for any lost, stolen, damage or any other occurrences during your stay at the Tudor Guest House.
In the event that we are unable to obtain payment for any of the above charges we will pass on the necessary information to a Debt Recovery agency to recover these charges and any additional costs will be incurred.
Keys
On your arrival you will be given a set of keys for the front door and for your room/s. Lost keys should be reported to us straight away and replacement keys will be charged for.
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